University Health Medical Centers FAQ

How many KC Metro locations are there?

There are several University Health (Truman) facilities located in the greater KC Metro in addition to our partnerships with urgent care facilities.  

What will my experience at University Health (Truman) be like?

Once you schedule your initial appointment, you'll have a whole network of doctors to serve your medical needs. The closest facility is the Lakewood Facility in Lee's Summit. They have ER services, family practice physicians, a birthing center, on site pharmacy and much more! 

How do I schedule an appointment? 

Scheduling an appointment is easy using an University Health  (Truman) Navigator. You'll simply call the Navigator and they will help you set up the next steps for you to establish your medical care. Contact a University Health (Truman Navigator) 816-404-CARE

Specialist care referrals - Are they always needed?

It depends... If you already have a University Health (Truman) network doctor, they can sometimes get a referral without requiring additional office visits. If you have been treating with a specialist in the University Health (Truman) network, it may just be as simple as notifying your primary care doctor to connect the dots. If you have questions  regarding a specialist visit needing a referral, you can contact Med-Pay Services to go over your plan requirements. 

How about follow ups? 

You shouldn't need a referral for follow up visits, unless a procedure of some kind is performed. When in doubt, you can contact Med-Pay Plan Services. 

What about Women's Health options?

There is a Women's Health Center located in Lee's Summit and a full list of facilities is available on this site. You can schedule a well woman exam with a University Health (Truman) Navigator, or if you prefer your primary care physician can help set this up for you. 

Who should I contact with questions about my visits and/or treatment options?

If you have a question about what type of doctor you should see, you should start with a primary care physician. They can perform your preventive visit and also answer questions you may have about future treatment. 

What if I need specialist care and the University Health (Truman) network doesn't have that particular specialty in the network? 

If you need to see a type of specialist that they don't have in the University Health (Truman) network, a UH (Truman) Primary Physician can issue a referral for you. 

Are there any partnerships our employees have for treatment options not included in the University Health (Truman) network? 

Yes! We're always working to add more groups to our network. We're currently working with Urgent Care centers in the KC Metro area. Click here to find out more.

Do procedures at University Health (Truman) need to be Pre-certified?

Technically, yes. Facilities or doctors typically require procedures to be pre authorized for medical necessity. The great thing about having an exclusive network is that this is usually factored in to the recommendations. In our plan documents, we'll provide all the information on procedures or treatments that require authorization.